Event Customer Journey Sheet
Use this template to help you to design your event experiences, services, actions and operations you wish to deliver for your event customers.
Use this template to help you to design your event experiences, services, actions and operations you wish to deliver for your event customers.
Use this template to help you to design your event experiences, services, actions and operations you wish to deliver for your event customers.
Event Customer Journey Sheet
When we target for outstanding customer experience, we need to do great in all stages and steps of our customer's journey. While it makes sense to think big, it makes no sense to plan big. Event Customer Journey Sheet helps you to improve your event planning and event design work a lot.
What I am supposed to do with Event Customer Journey Sheet?
In our terms you define storyboards, stages and steps of your event. That's customer groups, main stages of their event customer journey and single experiences, services and operations within those. Tool provides you a logical structure to get all information, insights, plans and ways to delight your customers in one place. As a result you nail the most perfect answer to a million dollar question of what are we really producing to our event customers and guests.
PS. Game plan for this tool in our event management work
💡Create in event design phase
📋 Use in event preparation, event implementation and event delivery phases
✅ Review and Improve in event wrap-up phase for your next event projects
What do You receive by downloading this template?
💎 A tool for better event planning
🔑 Zip-file including Excel and Numbers files:
📓 Sheet 1: Event Customer Journey template (47 columns)
📙 Sheet 2: Event Customer Journey example (157 rows, 47 columns)
📕 Sheet 3: Bonus: Summary of storyboards, stages and steps, example (5 columns, 128 rows)
🖥 Pdf file / overview of event management tool
🎬 Video 🔗 How to work with Event Customer Journey Sheet (13:34)